This shop is a hand-picked collection of products that complement my philosophy of a healthy and happy lifestyle. All brands within the Shop are those that I believe to be the best you can use to help bring about a happy and healthy body, mind and soul, (and beautiful complexion) being made from the highest quality natural and organic ingredients and materials where possible. I hope you enjoy them as much as I do.

Please be aware that extra caution needs to be taken if you are pregnant or breastfeeding. There are some herbs that are definitely not suitable to be used throughout this period, so you should never assume that if a product is natural, it is safe.

We advise that if you are currently pregnant or breastfeeding to always consult with your health professional before using a product you are unsure about.

See products available at: http://www.krisabbey.com/shop

Shopping

After you click “Purchase” an e-mail confirmation will be sent to the email address you enter. You can also check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

Payment

We accept: Visa, MasterCard, American Express and PayPal.

Krisabbey.com accepts payments for goods through EWAY offering a complete payment gateway service, honouring credit card processing via their secure online server. All information including credit card details are encrypted through SSL 128 byte encryption technology.

Change / Cancel My Order

Please call us at (612) 9905 0137 immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologise for any inconvenience and will do our best to assist you.

Backorder

We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite product, and then we’ll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket and during checkout. We will contact you via email if the date changes. Backordered items cannot be expedited and will ship via standard shipping when they arrive. We will contact you via email if the item’s due date changes.

Postage and Handling

We ship orders using Australia Post.
 The majority of our shipments have a fixed delivery rate from $9.90 to $19.90 depending of the number of products purchased in Australia and New Zealand.
And $25 to any others countries available for delivery.

Freight is calculated upon checkout by Australia post. Freight is calculated depending on total weight, dimensions of an order, and location of the order. Please allow 1-3 working days for processing after the order is received, on top of the delivery times shown below. Delivery times depend on a parcel’s place of origin & its destination.

DELIVERY LOCATION

Within the same city or town
Between cities & large towns in the same state
Between other locations within the same state
Between adjoining east coast capitals (including Adelaide)
Between other capital cities
To other interstate locations

DELIVERY TIME

1-5 working days
1-5 working days
1-5 working days
1-5 working days
1-5 working days
4-10 working days

The above timetable is a guideline only and we are not responsible for any delays in the expected delivery times.  We would suggest that you contact Australia Post for more detailed information.

International Orders Shipping

Freight is calculated upon checkout by Australia Post. International orders are calculated based on weight and dimensions of the order. Please contact krisabbey@commotion.com.au for pricing.

All orders are sent by regular International Air Mail. Tracking numbers are not available for orders sent via regular air mail. If you would like to be able to track your parcel then please request for the parcel to be sent Express Post International, the extra charges will then be applied to the customer. If the tracking option is not requested by the customer, and the customer does not choose to pay extra for this service krisabbey.com will not be held accountable for any delays or incurred expanses that may arise.

We can send orders anywhere in the world by air post. Prices for overseas orders are in Australian dollars and are exempted from tax. Delivery times vary depending on the destination country and we would suggest that you access the Australia Post site at http://www.australiapost.com.au/ and click on “international postage details“. Please ensure you read the import restrictions, documentation and prohibitions relating to the country of destination.
Delays may occur in overseas shipments due to different carriers, postal services, regulations and systems of different countries or unforeseen natural circumstances.  Krisabbey.com has no control over nor will it be responsible for any such delays or for loss or damage occasioned to the goods whilst it is in transit.

We would recommend to our international customers that they consider insuring the goods whilst in transit and would request that at the time of placement of the order you confirm if you wish to meet the extra cost associated with insuring the goods against damage whilst in transit.

Krisabbey.com is not responsible for any customs fees or taxes applicable to orders delivered outside Australia.

Returns Policy

Our company is committed to providing a high quality standard of products and service. We endeavour to do our best to satisfy our customer provided the issues are under our control and will fully cooperate to assist with customer concerns. Please contact us at kris@spalife.com.au if you have any questions or concerns.

The following conditions will not be eligible for any credits, refunds or returns:

  • The products ordered were part of a promotion or special
  • If claims for defective products are not made within 14 days after receipt of goods (AUSTRALIA ONLY)
  • The products have been opened or the customer has sampled and does not like the products
  • The customer changes their mind or has made a mistake in their order
  • If there is a sudden change of price. Prices are subject to change without prior notice due to the dollar fluctuation exchange rates.

Please note: krisabbey.com is not responsible for the freight costs of return if the cause of return is not krisabbey.com fault. If credit / refund / replacement is agreed upon, this will only be issued once the original items have been returned to krisabbey.com.